b3bdb56753
- iii-config.yaml mit Production-Settings (CORS, all interfaces) - Ticketing-System Steps (create, triage, escalate, notify, SLA monitoring) - Python dependencies via uv - Systemd services für Motia Engine und iii Console - README mit Deployment-Info
68 lines
2.1 KiB
Python
68 lines
2.1 KiB
Python
"""SLA Monitor Step - cron job that checks for SLA breaches on open tickets."""
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from datetime import datetime, timezone
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from typing import Any
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from motia import FlowContext, cron
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SLA_THRESHOLDS_MS = {
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"critical": 15 * 60 * 1000, # 15 minutes
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"high": 60 * 60 * 1000, # 1 hour
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"medium": 4 * 60 * 60 * 1000, # 4 hours
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"low": 24 * 60 * 60 * 1000, # 24 hours
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}
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config = {
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"name": "SlaMonitor",
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"description": "Cron job that checks for SLA breaches on open tickets",
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"flows": ["support-ticket-flow"],
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"triggers": [
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cron("0/30 * * * * *"),
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],
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"enqueues": ["ticket::sla-breached"],
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}
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async def handler(input_data: None, ctx: FlowContext[Any]) -> None:
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_ = input_data
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ctx.logger.info("Running SLA compliance check")
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tickets = await ctx.state.list("tickets")
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now_ms = int(datetime.now(timezone.utc).timestamp() * 1000)
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breaches = 0
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for ticket in tickets:
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if ticket.get("status") != "open" or not ticket.get("createdAt"):
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continue
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try:
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created_dt = datetime.fromisoformat(ticket["createdAt"])
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created_ms = int(created_dt.timestamp() * 1000)
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except (ValueError, TypeError):
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continue
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age_ms = now_ms - created_ms
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threshold = SLA_THRESHOLDS_MS.get(ticket.get("priority", "medium"), SLA_THRESHOLDS_MS["medium"])
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if age_ms > threshold:
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breaches += 1
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age_minutes = round(age_ms / 60_000)
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ctx.logger.warn("SLA breach detected!", {
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"ticketId": ticket["id"],
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"priority": ticket.get("priority"),
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"ageMinutes": age_minutes,
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})
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await ctx.enqueue({
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"topic": "ticket::sla-breached",
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"data": {
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"ticketId": ticket["id"],
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"priority": ticket.get("priority", "medium"),
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"title": ticket.get("title", ""),
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"ageMinutes": age_minutes,
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},
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})
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ctx.logger.info("SLA check complete", {"totalTickets": len(tickets), "breaches": breaches})
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