b3bdb56753
- iii-config.yaml mit Production-Settings (CORS, all interfaces) - Ticketing-System Steps (create, triage, escalate, notify, SLA monitoring) - Python dependencies via uv - Systemd services für Motia Engine und iii Console - README mit Deployment-Info
38 lines
1.1 KiB
Python
38 lines
1.1 KiB
Python
"""Notify Customer Step - sends a notification when a ticket has been triaged."""
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import re
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from typing import Any
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from motia import FlowContext, queue
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config = {
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"name": "NotifyCustomer",
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"description": "Sends a notification when a ticket has been triaged",
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"flows": ["support-ticket-flow"],
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"triggers": [
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queue("ticket::triaged"),
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],
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"enqueues": [],
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}
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async def handler(input_data: Any, ctx: FlowContext[Any]) -> None:
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ticket_id = input_data.get("ticketId")
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assignee = input_data.get("assignee")
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priority = input_data.get("priority")
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title = input_data.get("title")
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ctx.logger.info("Sending customer notification", {"ticketId": ticket_id, "assignee": assignee})
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ticket = await ctx.state.get("tickets", ticket_id)
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customer_email = ticket.get("customerEmail", "") if ticket else ""
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redacted_email = re.sub(r"(?<=.{2}).(?=.*@)", "*", customer_email) if customer_email else "unknown"
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ctx.logger.info("Notification sent", {
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"ticketId": ticket_id,
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"assignee": assignee,
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"priority": priority,
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"title": title,
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"email": redacted_email,
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})
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