Initial commit: Motia III Backend Setup

- iii-config.yaml mit Production-Settings (CORS, all interfaces) - Ticketing-System Steps (create, triage, escalate, notify, SLA monitoring) - Python dependencies via uv - Systemd services für Motia Engine und iii Console - README mit Deployment-Info
2026-03-01 21:38:07 +00:00
commit b3bdb56753
12 changed files with 1203 additions and 0 deletions
--- a/steps/sla_monitor_step.py
+++ b/steps/sla_monitor_step.py
@@ -0,0 +1,67 @@
+"""SLA Monitor Step - cron job that checks for SLA breaches on open tickets."""
+
+from datetime import datetime, timezone
+from typing import Any
+
+from motia import FlowContext, cron
+
+SLA_THRESHOLDS_MS = {
+    "critical": 15 * 60 * 1000,       # 15 minutes
+    "high": 60 * 60 * 1000,           # 1 hour
+    "medium": 4 * 60 * 60 * 1000,     # 4 hours
+    "low": 24 * 60 * 60 * 1000,       # 24 hours
+}
+
+config = {
+    "name": "SlaMonitor",
+    "description": "Cron job that checks for SLA breaches on open tickets",
+    "flows": ["support-ticket-flow"],
+    "triggers": [
+        cron("0/30 * * * * *"),
+    ],
+    "enqueues": ["ticket::sla-breached"],
+}
+
+
+async def handler(input_data: None, ctx: FlowContext[Any]) -> None:
+    _ = input_data
+    ctx.logger.info("Running SLA compliance check")
+
+    tickets = await ctx.state.list("tickets")
+    now_ms = int(datetime.now(timezone.utc).timestamp() * 1000)
+    breaches = 0
+
+    for ticket in tickets:
+        if ticket.get("status") != "open" or not ticket.get("createdAt"):
+            continue
+
+        try:
+            created_dt = datetime.fromisoformat(ticket["createdAt"])
+            created_ms = int(created_dt.timestamp() * 1000)
+        except (ValueError, TypeError):
+            continue
+
+        age_ms = now_ms - created_ms
+        threshold = SLA_THRESHOLDS_MS.get(ticket.get("priority", "medium"), SLA_THRESHOLDS_MS["medium"])
+
+        if age_ms > threshold:
+            breaches += 1
+            age_minutes = round(age_ms / 60_000)
+
+            ctx.logger.warn("SLA breach detected!", {
+                "ticketId": ticket["id"],
+                "priority": ticket.get("priority"),
+                "ageMinutes": age_minutes,
+            })
+
+            await ctx.enqueue({
+                "topic": "ticket::sla-breached",
+                "data": {
+                    "ticketId": ticket["id"],
+                    "priority": ticket.get("priority", "medium"),
+                    "title": ticket.get("title", ""),
+                    "ageMinutes": age_minutes,
+                },
+            })
+
+    ctx.logger.info("SLA check complete", {"totalTickets": len(tickets), "breaches": breaches})