Initial commit: Motia III Backend Setup

- iii-config.yaml mit Production-Settings (CORS, all interfaces)
- Ticketing-System Steps (create, triage, escalate, notify, SLA monitoring)
- Python dependencies via uv
- Systemd services für Motia Engine und iii Console
- README mit Deployment-Info

steps/notify_customer_step.py

@@ -0,0 +1,37 @@
+"""Notify Customer Step - sends a notification when a ticket has been triaged."""
+
+import re
+from typing import Any
+
+from motia import FlowContext, queue
+
+config = {
+    "name": "NotifyCustomer",
+    "description": "Sends a notification when a ticket has been triaged",
+    "flows": ["support-ticket-flow"],
+    "triggers": [
+        queue("ticket::triaged"),
+    ],
+    "enqueues": [],
+}
+
+
+async def handler(input_data: Any, ctx: FlowContext[Any]) -> None:
+    ticket_id = input_data.get("ticketId")
+    assignee = input_data.get("assignee")
+    priority = input_data.get("priority")
+    title = input_data.get("title")
+
+    ctx.logger.info("Sending customer notification", {"ticketId": ticket_id, "assignee": assignee})
+
+    ticket = await ctx.state.get("tickets", ticket_id)
+    customer_email = ticket.get("customerEmail", "") if ticket else ""
+    redacted_email = re.sub(r"(?<=.{2}).(?=.*@)", "*", customer_email) if customer_email else "unknown"
+
+    ctx.logger.info("Notification sent", {
+        "ticketId": ticket_id,
+        "assignee": assignee,
+        "priority": priority,
+        "title": title,
+        "email": redacted_email,
+    })