Initial commit: Motia III Backend Setup

- iii-config.yaml mit Production-Settings (CORS, all interfaces)
- Ticketing-System Steps (create, triage, escalate, notify, SLA monitoring)
- Python dependencies via uv
- Systemd services für Motia Engine und iii Console
- README mit Deployment-Info

steps/create_ticket_step.py

@@ -0,0 +1,61 @@
+"""Create Ticket Step - accepts a new support ticket via API and enqueues it for triage."""
+
+import random
+import string
+from datetime import datetime, timezone
+from typing import Any
+
+from motia import ApiRequest, ApiResponse, FlowContext, http
+
+config = {
+    "name": "CreateTicket",
+    "description": "Accepts a new support ticket via API and enqueues it for triage",
+    "flows": ["support-ticket-flow"],
+    "triggers": [
+        http("POST", "/tickets"),
+    ],
+    "enqueues": ["ticket::created"],
+}
+
+
+async def handler(request: ApiRequest[dict[str, Any]], ctx: FlowContext[Any]) -> ApiResponse[Any]:
+    body = request.body or {}
+    title = body.get("title")
+    description = body.get("description")
+    priority = body.get("priority", "medium")
+    customer_email = body.get("customerEmail")
+
+    if not title or not description:
+        return ApiResponse(status=400, body={"error": "Title and description are required"})
+
+    random_suffix = "".join(random.choices(string.ascii_lowercase + string.digits, k=5))
+    ticket_id = f"TKT-{int(datetime.now(timezone.utc).timestamp() * 1000)}-{random_suffix}"
+
+    ticket = {
+        "id": ticket_id,
+        "title": title,
+        "description": description,
+        "priority": priority,
+        "customerEmail": customer_email,
+        "status": "open",
+        "createdAt": datetime.now(timezone.utc).isoformat(),
+    }
+
+    await ctx.state.set("tickets", ticket_id, ticket)
+    ctx.logger.info("Ticket created", {"ticketId": ticket_id, "priority": priority})
+
+    await ctx.enqueue({
+        "topic": "ticket::created",
+        "data": {
+            "ticketId": ticket_id,
+            "title": title,
+            "priority": priority,
+            "customerEmail": customer_email,
+        },
+    })
+
+    return ApiResponse(status=200, body={
+        "ticketId": ticket_id,
+        "status": "open",
+        "message": "Ticket created and queued for triage",
+    })