Initial commit

application/Espo/Modules/Crm/Tools/Case/Distribution/LeastBusy.php

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+<?php
+/************************************************************************
+ * This file is part of EspoCRM.
+ *
+ * EspoCRM – Open Source CRM application.
+ * Copyright (C) 2014-2025 EspoCRM, Inc.
+ * Website: https://www.espocrm.com
+ *
+ * This program is free software: you can redistribute it and/or modify
+ * it under the terms of the GNU Affero General Public License as published by
+ * the Free Software Foundation, either version 3 of the License, or
+ * (at your option) any later version.
+ *
+ * This program is distributed in the hope that it will be useful,
+ * but WITHOUT ANY WARRANTY; without even the implied warranty of
+ * MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
+ * GNU Affero General Public License for more details.
+ *
+ * You should have received a copy of the GNU Affero General Public License
+ * along with this program. If not, see <https://www.gnu.org/licenses/>.
+ *
+ * The interactive user interfaces in modified source and object code versions
+ * of this program must display Appropriate Legal Notices, as required under
+ * Section 5 of the GNU Affero General Public License version 3.
+ *
+ * In accordance with Section 7(b) of the GNU Affero General Public License version 3,
+ * these Appropriate Legal Notices must retain the display of the "EspoCRM" word.
+ ************************************************************************/
+
+namespace Espo\Modules\Crm\Tools\Case\Distribution;
+
+use Espo\Modules\Crm\Entities\CaseObj;
+use Espo\ORM\EntityManager;
+use Espo\Core\Utils\Metadata;
+use Espo\Entities\User;
+use Espo\Entities\Team;
+
+class LeastBusy
+{
+    public function __construct(
+        private EntityManager $entityManager,
+        private Metadata $metadata
+    ) {}
+
+    public function getUser(Team $team, ?string $targetUserPosition = null): ?User
+    {
+        $where = [
+            'isActive' => true,
+        ];
+
+        if (!empty($targetUserPosition)) {
+            $where['@relation.role'] = $targetUserPosition;
+        }
+
+        $userList = $this->entityManager
+            ->getRDBRepository(Team::ENTITY_TYPE)
+            ->getRelation($team, 'users')
+            ->where($where)
+            ->order('id')
+            ->find();
+
+        if (count($userList) === 0) {
+            return null;
+        }
+
+        $countHash = [];
+
+        $notActualStatusList =
+            $this->metadata->get(['entityDefs', 'Case', 'fields', 'status', 'notActualOptions']) ?? [];
+
+        foreach ($userList as $user) {
+            $count = $this->entityManager
+                ->getRDBRepository(CaseObj::ENTITY_TYPE)
+                ->where([
+                    'assignedUserId' => $user->getId(),
+                    'status!=' => $notActualStatusList,
+                ])
+                ->count();
+
+            $countHash[$user->getId()] = $count;
+        }
+
+        $foundUserId = false;
+        $min = false;
+
+        foreach ($countHash as $userId => $count) {
+            if ($min === false) {
+                $min = $count;
+                $foundUserId = $userId;
+            } else if ($count < $min) {
+                $min = $count;
+                $foundUserId = $userId;
+            }
+        }
+
+        if ($foundUserId !== false) {
+            /** @var ?User */
+            return $this->entityManager->getEntityById(User::ENTITY_TYPE, $foundUserId);
+        }
+
+        return null;
+    }
+}

application/Espo/Modules/Crm/Tools/Case/Distribution/RoundRobin.php

@@ -0,0 +1,95 @@
+<?php
+/************************************************************************
+ * This file is part of EspoCRM.
+ *
+ * EspoCRM – Open Source CRM application.
+ * Copyright (C) 2014-2025 EspoCRM, Inc.
+ * Website: https://www.espocrm.com
+ *
+ * This program is free software: you can redistribute it and/or modify
+ * it under the terms of the GNU Affero General Public License as published by
+ * the Free Software Foundation, either version 3 of the License, or
+ * (at your option) any later version.
+ *
+ * This program is distributed in the hope that it will be useful,
+ * but WITHOUT ANY WARRANTY; without even the implied warranty of
+ * MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
+ * GNU Affero General Public License for more details.
+ *
+ * You should have received a copy of the GNU Affero General Public License
+ * along with this program. If not, see <https://www.gnu.org/licenses/>.
+ *
+ * The interactive user interfaces in modified source and object code versions
+ * of this program must display Appropriate Legal Notices, as required under
+ * Section 5 of the GNU Affero General Public License version 3.
+ *
+ * In accordance with Section 7(b) of the GNU Affero General Public License version 3,
+ * these Appropriate Legal Notices must retain the display of the "EspoCRM" word.
+ ************************************************************************/
+
+namespace Espo\Modules\Crm\Tools\Case\Distribution;
+
+use Espo\Entities\User;
+use Espo\Entities\Team;
+use Espo\Modules\Crm\Entities\CaseObj;
+use Espo\ORM\EntityManager;
+
+class RoundRobin
+{
+    public function __construct(private EntityManager $entityManager)
+    {}
+
+    public function getUser(Team $team, ?string $targetUserPosition = null): ?User
+    {
+        $where = [
+            'isActive' => true,
+        ];
+
+        if (!empty($targetUserPosition)) {
+            $where['@relation.role'] = $targetUserPosition;
+        }
+
+        $userList = $this->entityManager
+            ->getRDBRepositoryByClass(Team::class)
+            ->getRelation($team, 'users')
+            ->where($where)
+            ->order('id')
+            ->find();
+
+        if (count($userList) === 0) {
+            return null;
+        }
+
+        $userIdList = [];
+
+        foreach ($userList as $user) {
+            $userIdList[] = $user->getId();
+        }
+
+        /** @var ?CaseObj $case */
+        $case = $this->entityManager
+            ->getRDBRepository(CaseObj::ENTITY_TYPE)
+            ->where([
+                'assignedUserId' => $userIdList,
+            ])
+            ->order('number', 'DESC')
+            ->findOne();
+
+        if (empty($case)) {
+            $num = 0;
+        } else {
+            $num = array_search($case->getAssignedUser()?->getId(), $userIdList);
+
+            if ($num === false || $num == count($userIdList) - 1) {
+                $num = 0;
+            } else {
+                $num++;
+            }
+        }
+
+        $id = $userIdList[$num];
+
+        /** @var User */
+        return $this->entityManager->getEntityById(User::ENTITY_TYPE, $id);
+    }
+}